Policy

Privacy Policy

Terms & Conditions

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Last updated: April 26, 2023

This Privacy Policy describes Our policies and procedures on the collection,
use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service.
By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

General Terms And Condition

The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls,
is controlled by or is under common control with a party,
where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to
VIP Dental Lab Pvt Ltd,

Our company registration number is,
U29253KA2013PTC070499
Registered in ROC-Karnataka.
GSTIN NUMBER 29AAECV5364P1ZH

Cookies are small files that are placed on Your computer,
mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to:
Karnataka, India
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company.
It refers to third-party companies or individuals employed by the Company to facilitate the Service,
to provide the Service on behalf of the Company,
to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically,
either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to
VIP Dental Lab Pvt Ltd, accessible from
https://www.vipdental.in
You means the individual accessing or using the Service, or the company,
or other legal entity on behalf of which such individual is accessing or using the Service,
as applicable.

Personal Data

While using Our Service,
We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You.
Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State,
Province,
ZIP/Postal code,
City
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type,
browser version, the pages of our Service that You visit, the time and date of Your visit,
the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically,
including,
but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device,
Your mobile operating system,
the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information.
Tracking technologies used are beacons,
tags, and scripts to collect and track information and to improve and analyze Our Service.
The technologies We use may include:
Cookies or Browser Cookies.
A cookie is a small file placed on Your Device.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent.
However, if You do not accept Cookies, You may not be able to use some parts of our Service.
Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons.
Certain sections of our Service and our emails may contain small electronic files known as web beacons
(also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company,
for example, to count users who have visited those pages or opened an email and for other related website statistics
(for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline,
while Session Cookies are deleted as soon as You close Your web browser.
Learn more about cookies on the Free Privacy Policy website article.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose:
These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features.
They help to authenticate users and prevent fraudulent use of user accounts.
Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose:
These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose:
These Cookies allow us to remember choices You make when You use the Website,
such as remembering your login details or language preference.
The purpose of these Cookies is to provide You with a more personal experience
and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies,
please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account:
To manage Your registration as a user of the Service.
The Personal Data You provide can give You access to different functionalities of the Service
that are available to You as a registered user.
For the performance of a contract:
the development, compliance and undertaking of the purchase contract for the products,
items or services You have purchased or of any other contract with Us through the Service.
To contact You:
To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication,
such as a mobile application's push notifications regarding updates or informative communications related to the functionalities,
products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods,
services and events which we offer that are similar to those that you have already
purchased or enquired about unless You have opted not to receive such information.
To manage Your requests:
To attend and manage Your requests to Us.
For business transfers:
We may use Your information to evaluate or conduct a merger,
divestiture, restructuring, reorganization, dissolution,
or other sale or transfer of some or all of Our assets,
whether as a going concern or as part of bankruptcy, liquidation,
or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes:
We may use Your information for other purposes,
such as data analysis, identifying usage trends,
determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products,
services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers:
We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers:
We may share or transfer Your personal information in connection with,
or during negotiations of, any merger, sale of Company assets, financing,
or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates,
in which case we will require those affiliates to honor this Privacy Policy.
Affiliates include Our parent company and any other subsidiaries,
joint venture partners or other companies that We control or that are under common control with Us.
With business partners:
We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users:
when You share personal information or otherwise interact in the public areas with other users,
such information may be viewed by all users and may be publicly distributed outside.
With Your consent:
We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary
for the purposes set out in this Privacy Policy.
We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations
(for example, if we are required to retain your data to comply with applicable laws),
resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes.
Usage Data is generally retained for a shorter period of time,
except when this data is used to strengthen the security or to improve the functionality of Our Service,
or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data,
is processed at the Company's operating offices and in any other places where the parties involved in the processing are located.
It means that this information may be transferred to — and maintained on — computers located outside of Your state,
province,
country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely
and in accordance with this Privacy Policy and no transfer of Your Personal
Data will take place to an organization or a country unless there are adequate controls in place including the security
of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend,
or delete Your information at any time by signing in to Your Account,
if you have one, and visiting the account settings section that allows you to manage Your personal information.
You may also contact Us to request access to, correct,
or delete any personal information that You have provided to Us.
Please note,
however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale,
Your Personal Data may be transferred.
We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances,
the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities
(e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability Security of Your Personal Data
The security of Your Personal Data is important to Us,
but remember that no method of transmission over the Internet,
or method of electronic storage is 100% secure.
While We strive to use commercially acceptable means to protect Your Personal Data,
We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13.
We do not knowingly collect personally identifiable information from anyone under the age of 13.
If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.
If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent,
We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent,
We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us.
If You click on a third party link, You will be directed to that third party's site.
We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content,
privacy policies or practices of any third party sites or services.

Member’s area

By registering as a member or allowing us to register you as a member you acknowledge that you agree to the following;
Prices are indicative and rely upon the accuracy of the information entered
By registering as a member, you are privy to information that the general public is not,
therefore this information must not be disseminated in any way
If you choose, or you are provided with, a user identification code,
password, or any other piece of information as part of your registration,
you must treat such information as confidential, and you must not disclose it to anybody else.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time without intimation.
If you use the upload or blog feature on this website, you must uphold content standards.
Anything which is uploaded or written will be considered non-confidential and non-proprietary and you acknowledge
our right to use copy or distribute the material for any purpose that we see fit ensuring that there is no breach of patient confidentiality.
We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site
constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if we see fit.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time.
We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service,
prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this page.
By partnering with VIP Dental Lab Pvt Ltd. you agree to be bound by the general terms and conditions of trade:

Staged cases

During the production of the prosthesis in steps or stages, the fit is assessed immediately after each process/stage.Consequently,
it is the client’s responsibility to assess the fit of the products after each stage, and not only towards the end of the process.
After acceptance of a product at any stage, any sort of Remake requests will not be entertained and will be fully chargeable.
Each production stage/product will be billed separately. Each separate invoice should be paid in full for each stage,
in accordance with our conditions for financial settlement as described above.

Alloy's

The client will be charged for any loss of precious or semi-precious alloy during the production process, with a maximum of 25%.

Gold Alloy will be charged at its gross weight in actual day of rate.
Precious or semi-precious Alloy is charged at the rate on the day of casting.
VIP Dental Lab Pvt Ltd cannot give accurate an estimation of the expected cost as this cannot be guaranteed.

PRODUCT GUARANTEE WARRANTY

PFM Restoration Yes Limited
Implant Restoration Yes Limited
Ivoclar Vivadent Yes Limited
Removable Dentures not applicable
Ortho Appliances not applicable
Zirconia Restorations Yes Limited
Nobel Procera Restorations Yes Limited
For E-Max restorations we will provide free services if work is coming back within six months.
After six months we will charge the full amount of the work.
In all Zirconia cases, there are repeat handling charges applicable if finished Zirconia work is coming back after six months,
after six months it will be free of charge.
For PFM Restorations we will provide free services if work is coming back within six months.
After six months we will charge the full amount of the work.
We are providing free services on all correction cases.
In acrylic restorations cases if we are changing the teeth set after several months we will be charging the full amount of the work
All items supplied remain as property of the laboratory until payment is received in full.
Prices include 1st class free post mail to and from laboratory or collection and delivery by courier/local delivery service.
Work requiring the next day/special delivery will be charged in addition to the invoice amount.
Dispatch of products from the laboratory will be considered as delivery.
Appliances are constructed to the specification supplied by the client;
we do not take responsibility for the suitability of this specification
All prices are subject to change without prior notice.
By fitting the appliance, the client accepts that the laboratory has produced the appliance to the specification & satisfaction of the client
In the event of a claim under our guarantee, we require the original prescription to be returned along with an Acknowledgement
letter stating the reason. Damage caused by physical trauma or impact is specifically excluded from this guarantee.
Patients involved in high-risk sports etc. are advised to wear a gum shield and to insure against accidental damage.
In the case of a claim please notify us before the removal of the appliance, we may arrange to have the appliance examined before removal.
Under the terms of this guarantee, we undertake to repair or remake the restoration free of charge.
Our liability is limited to laboratory expenses only.
Payment - All accounts are strictly net and payable within 7 days of Invoice.
We reserve the right to surcharge overdue accounts at the rate of 10% per month.
The person issuing the prescription is held responsible for payment.
The client is responsible for any additional costs or charges incurred through changing instructions
or delivery dates or delivery address after the work has been accepted by the laboratory and 30% Extra on the Total amount for Urgent work orders.
(If delivery is needed within half of the Said period) The laboratory reserves the right to charge for the remaking of an appliance, if necessary
The laboratory endeavors to interpret and follow the client's instructions correctly.
If, however, a mistake is made, the laboratory will rectify the situation free of charge as quickly as production techniques allow.
The laboratory will not reimburse Clinician's costs or compensate for any consequential losses or expenses of any kind.
The laboratory endeavors to deliver work on the delivery date specified by the client.
Please allow 1 day prior to the patient's appointment for the return date. If, however,
for any reason this has not been possible, the laboratory will not compensate the Clinician's fees, consequential losses, or expenses of any kind.
Any cases not completed without explanation or withheld for more than 3 months will be charged for the work completed to date.
All Work is guaranteed to fit on the Models / Impressions supplied by you.
Prices are exclusive of TAX (Subject to change
Working Days to complete work is excluding Sundays and Other Holidays.
Prices are Excluding Teeth Set and Precious Alloy.
Prices are inclusive of the Acrylization of PIB. (Procera implant bridge)
All screw-retained crown(s) are excluding the Abutment screw.
We suggest to our clients use "RUBBER BASE FULL ARCH IMPRESSION"

Payment
By partnering with VIP Dental Lab Pvt Ltd. you agree to be bound by the general terms and conditions
VIP DENTAL LAB PVT LTD offers multiple methods to make payments for your order:
We accept Payments through Credit Card & Debit Card, Net Banking, Razorpay, GooglePay, and Mobile Payments Cheque & DD also accepted.
BANK ACCOUNT DETAILS
Account Name: VIP Dental lab Pvt ltd
A/c No: 005305009075
A/c Type: Current Account
Bank: ICICI Bank
Branch: 3rd Block, Jayanagar
IFSC Code: ICIC0000053

Contact Us
If you have any questions about this Privacy Policy,
You can contact us:
By email: info@vipdental.in